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Return Policy & Points

100% Satisfaction Guaranteed.
 
Just ship it back to us with instructions, and we will take care of your refund or exchange. It's that simple.
(or)
Easy Exchange Option: We have 6 offices where we will gladly exchange your product for another of your choice. Go to http://goingmetabolic.com to find the nearest location.
 
Return Shipping Charges
If you return or exchange items you are responsible for shipping charges. (unless we are at fault, then we will take care of the charges)

Each returned product must be returned unopened, undamaged and new condition. All packets or units must be present for each individual box that is returned. There are no partial credits for an individual box that is missing packets or items. All bottles of products can be returned only if unopened and the safety seals are fully intact and undamaged.

YOU MUST CONTACT US FIRST TO MAKE ARRANGEMENTS FOR RETURN OF ITEMS, AND GET A RETURN AUTHORIZATION, BEFORE RETURNING ITEM(S). REQUESTS FOR RETURNS MUST BE MADE WITHIN 15 DAYS OF RECEIVEING ORDER.

We want you to be 100% Satisfied with your purchase.
You should expect that your product will arrive in good condition and in a timely manner. We send our products by UPS ground service. We can not be held responsible for delays or damaged product for reasons uncontrollable by Metabolic Medical Center, Inc. Severe weather, transportation problems and backordered products are just a few of those reasons.

 
Backorders
If an item from your order is on backorder from the distributor, then we will ship the items that we have available. We will ship the backorder items when they become available to us if the items total a minimum of $7.50. If the backorder items are less than $7.50, then we will cancel that part of the order and credit your account accordingly.
 
Reward Points
 
With every purchase you will receive points to go towards free products. Check your points under your account settings (My Rewards / view details). To redeem your points
check under (My Rewards / redeem) and check the items you want.
Each product shows how many points needed to redeem that item.
You must be logged in to see your points and redeem them.